Warranty & Returns

Warranty coverage

Most devices carry a 2-year warranty; cameras, displays, lockers, and servers carry 3 years. Each product page states its term. The warranty covers defects in materials and workmanship under normal commercial use. It does not cover physical abuse, liquid damage beyond the product's stated rating, or unauthorized modification.

Bundles (like POS registers) are covered as a whole: one claim contact for every component in the box.

Advance replacement

If a device fails under warranty, we ship a replacement before you return the failed unit, so a broken printer never takes your counter down for a week. A hold may apply for the outbound unit until the failed one arrives back.

30-day returns

Unmodified hardware may be returned within 30 days of delivery for a full refund, no questions asked. For large deployments, we suggest evaluating a single unit first; we credit evaluation units toward the full rollout.

Questions about this policy: hello@visibleseed.com or +1 (800) 281-5005.